Workflow illustration
Messaging AI
Texts, web chat, Instagram and Facebook Messenger answered from your approved information, with follow-ups when a lead goes quiet.
Answering every enquiry, through to booking.
AI messaging, call answering and booking workflows for service businesses, built from information you approve, with a person in charge of every handover.
01 An enquiry arrives
Calls, texts, chats and forms, met with one consistent first reply.
Enquiries arrive at different times and in different places. We set up one consistent first step for each channel: a reply, the right next question, and a record your team can see.
- Workflow illustration
Voice AI
Calls nobody can pick up are answered, summarised and routed. Booking and transfers by phone where your phone and calendar tools support them.
- Try the messaging demo
02 Qualified from your rules
Answers from what your business has approved.
The assistant works from information you sign off: services, service area, hours, booking rules, and the questions it should never answer alone. Anything outside that list goes to a person.
- Workflow illustration
Approved knowledge
Your services, area, hours and policies become the only source it answers from. Price questions are sent to you, not guessed.
- Workflow illustration
The next useful question
It asks what you would ask: what is needed, where, and how soon, so the booking or the handover starts with the facts.
- Try the voice demo
03 Conversation becomes a booking
From a conversation to a booked time, without the back-and-forth.
When the next step is clear, the workflow carries it out: it offers available times, confirms the booking, sends the details and adds the conversation to the contact record. Each action is one you chose during setup.
- Workflow illustration
Native booking
Offers real openings from your calendar and confirms in the same conversation, where your calendar tools allow it.
- Workflow illustration
Follow-up that stops
Reminders and follow-ups on the schedule you approve. Contacts who opt out are not messaged again.
- Try the live chat demo
04 A person stays in charge
You decide where automation stops and a person takes over.
Pricing questions, complaints, unclear requests and anything sensitive go straight to you or your team, with a short summary so nobody starts from zero. Automation can misread a message, so we test against realistic scenarios before launch.
- Workflow illustration
Handed to owner
“Customer asks for a quote covering two locations. Wants Saturday service. Address and phone collected. Suggested next step: call back today.”
- Workflow illustration
Flagged, not silent
If a connected service fails, the step is flagged for a person and the customer gets a holding reply where the channel allows it.
- Talk through your workflow
What we build Three building blocks
Start with the work that keeps slipping.
01
Messaging & follow-up
Reply to texts, web chat and form enquiries, ask the next useful question, and follow up when a lead goes quiet.
- Web widget, SMS, Instagram, Messenger
- Follow-ups on your schedule
- Books into your calendar
02
Voice conversations
Answer calls nobody can pick up, capture what the caller needs, and pass the details on.
- Inbound call handling
- Call summary and transcript
- Transfer and phone booking on Professional
03
Connected workflows & handoff
Connect the steps after the conversation: update the contact record, book the time, and alert the right person with a summary.
- CRM record updated
- Owner alert with summary
- Custom workflows on Enterprise
Compared Scripted vs configured
Not every chatbot is set up the same way.
Many website chatbots run a fixed script. A configured Manyhats workflow is built around your approved information, your calendar and your handover rules. Here is the difference, theme by theme.
Workflow illustration
A fixed path
Basic scripted setup
- Follows a fixed script or keyword menu
- Often drops a booking link and leaves it there
Workflow illustration
Built around your rules
Configured Manyhats workflow
- Reads several messages together and replies in context
- Offers open times and books in the conversation, where your calendar allows
ThemeBasic scripted setupConfigured Manyhats workflow
ConversationBasic scripted setupFollows a fixed script or keyword menuConfigured Manyhats workflowReads several messages together and replies in context
ConversationBasic scripted setupAnswers vary with how the script was writtenConfigured Manyhats workflowAnswers only from the knowledge you approve
ConversationBasic scripted setupModel choice is usually fixedConfigured Manyhats workflowModel chosen for the job; can pair a fast model with a stronger one
Follow-throughBasic scripted setupWaits for the customer to write againConfigured Manyhats workflowSends the follow-ups you approve when a lead goes quiet
Follow-throughBasic scripted setupOften drops a booking link and leaves it thereConfigured Manyhats workflowOffers open times and books in the conversation, where your calendar allows
Follow-throughBasic scripted setupTime zones handled inconsistentlyConfigured Manyhats workflowTime-zone aware scheduling
Control & handoffBasic scripted setupEscalation is often manualConfigured Manyhats workflowHands over at the points you set, with a summary
Control & handoffBasic scripted setupErrors can stop the conversationConfigured Manyhats workflowFailed steps are flagged for a person (configured in setup)
Control & handoffBasic scripted setupOpt-outs depend on the platformConfigured Manyhats workflowContacts can opt out themselves; do-not-disturb is respected
Reach & setupBasic scripted setupOften a single channelConfigured Manyhats workflowWeb widget, SMS, Instagram and Messenger, depending on your accounts
Reach & setupBasic scripted setupLimited view of the contact's historyConfigured Manyhats workflowUses the contact's history in your CRM where it is connected
Reach & setupBasic scripted setupLimited configurationConfigured Manyhats workflowYou approve prompts, rules and handover points
Capabilities depend on your plan, your accounts and the tools being connected. We confirm what will and won't connect during scoping.
Full capability list from the main site, explained
- Multi-message intelligence
- Reads several messages in a row as one request before replying.
- Auto error recovery
- When a step fails, the workflow retries or flags it for a person instead of stopping silently. Configured per project.
- Proactive follow-ups
- Follow-ups sent on the schedule you approve.
- Auto human handoff
- Conversations pass to a person at the handover points you choose.
- Any LLM
- The model is chosen per project. You supply the API key (the pricing page names Anthropic).
- Native booking
- Books into the connected calendar in the conversation, where the calendar supports it.
- Self-service DND
- Contacts can opt out of messages themselves.
- Full prompt control
- You review and approve what the assistant is told to do.
- Integrates with your tech stack
- Depends on the tool; confirmed during scoping.
- Omni-channel
- Web widget, SMS, Instagram and Facebook Messenger, per the pricing page.
- Timezone aware
- Scheduling respects the contact's and the business's time zones.
- Full contact journey awareness
- Uses the contact's record and history where your CRM is connected.
- Unlimited knowledge database
- Professional plan and up; Essential has a limited knowledge base.
- Dual AI brain
- Two models in one system where useful, e.g. one for quick replies and one for harder reasoning.
Estimate Potential opportunity
What could consistent follow-up be worth?
A scenario calculator, not a forecast. Enter your own numbers and adjust the assumptions; nothing you type is saved or sent anywhere.
Potential opportunity
Recurring, each month
- Extra appointments
- 9.6
- Extra clients
- 1.9
- Gross revenue per month
- CA$9,600
One-time, from past contacts
- Appointments, once
- 36
- Gross revenue, once
- CA$36,000
Baseline today: 20% of leads booked, about CA$20,000 gross revenue a month from them. All amounts are CAD. Revenue is not profit. These are scenarios from the numbers and assumptions you entered, not a forecast or a promise.
Packages Messaging & voice
Two systems. Three levels each.
Setup is a one-time build; the monthly amount covers hosting and support. Usage from AI and messaging providers is separate.
Messaging AI
Text, web chat and social messages answered, followed up and booked.
Essential
Lead Response
CA$3,000 setup+ CA$99/mo
- Multi-message intelligence
- Auto error recovery
- Proactive follow-ups
- Auto human handoff
- Latest LLM natural language
- Native booking
- Self-service DND
- Omni-channel: web widget, SMS, Instagram, Facebook Messenger
- Time-zone aware
- Full contact journey awareness
- Limited knowledge base
- Dual AI brain
Best for Service businesses with simple booking needs.
Professional
Full Automation
CA$5,000 setup+ CA$99/mo
Everything in Essential, plus:
- Unlimited knowledge base
- Objection handling database
- Multi-service / product routing
Best for Converting leads into appointments and sales.
Custom
Enterprise
Custom pricing+ CA$199/mo
Everything in Professional, plus:
- Custom AI workflows
Best for Franchises and multi-location brands.
Voice AI
Calls answered, summarised, routed and, on Professional, booked by phone.
Essential
Essential Voice
CA$4,000 setup+ CA$149/mo
- Inbound call handling
- Natural voice synthesis
- Basic call routing
- Call summary transcription
- Simple FAQ responses
Best for Service businesses with simple receptionist needs.
Professional
Professional Voice
CA$7,000 setup+ CA$199/mo
Everything in Essential, plus:
- Outbound call campaigns
- Advanced conversational AI
- Appointment booking by phone
- Real-time call transfer
- Multi-lingual support
- Unlimited memory database (FAQs)
Best for Converting callers into appointments and sales.
Custom
Enterprise Voice
Custom pricingMonthly scoped with you
Everything in Professional, plus:
- Custom voice cloning
- Custom AI workflows
Best for Franchises and multi-location brands.
- Usage is billed separately by the providers: your own AI model API key (the pricing page names Anthropic) and message or call delivery charges. They depend on volume and are estimated with you during the consultation.
- The pricing page says 50% of an Essential setup fee is credited toward a later Professional upgrade.
- All prices are in Canadian dollars (CAD). Tax treatment will be confirmed in your quote. Source: main pricing page, read 2026-10-22.
How it works Four stages
Each stage ends with something you review.
- 01
Map the workflow
We walk through how enquiries arrive today, where they stall, and what a good outcome looks like.
- 02
Agree the scope
You approve what the assistant can say and do, the tools it connects to, and when it hands over. Costs are scoped before any build starts.
- 03
Build and test
We build from your approved information and test with sample conversations, including awkward ones, before anything reaches a customer.
- 04
Launch and review
We launch in stages, read real conversations with you, and adjust the rules where they need it.
Questions Before you book
Common questions.
What can be automated?
Repetitive conversation steps work best: first replies, common questions, collecting details, offering booking times, reminders, follow-ups, and passing a summary to your team. Judgement calls, negotiations and sensitive conversations should stay with a person.
When does a person take over?
Wherever you decide. Common handover points are pricing, complaints, unclear requests, urgent problems and anything outside your approved information. The person receives the conversation and a short summary.
What does it cost?
The packages above list a one-time setup and a monthly amount, as published on the main pricing page. AI model usage (your own API key) and message or call delivery are billed separately by those providers and depend on volume. Enterprise is priced after scoping.
Can I start small and upgrade later?
Yes. The pricing page says 50% of an Essential setup fee is credited toward a Professional upgrade.
Do I need to be technical?
No. We build, configure and test it with you. Access to the tools being connected is arranged during setup.
Will it work with the tools I already use?
Often, but it depends on the tool. We check your specific CRM, calendar and phone system during scoping and tell you what will and won't connect before anything is built.
How is it tested before customers see it?
We run the workflow against sample conversations, including unusual and difficult ones, check every handover path, and review the results with you before launch.
How can I try it?
Use the existing demos for messaging, voice or live chat on the main site. Each demo asks for your details and consent to receive texts so it can contact you.
Next step Your choice
Start with the one workflow that keeps getting in the way.
Try a demo to see the conversation side, compare the packages on the main pricing page, or book a time to walk through your workflow.